Frequently Asked Questions
Questions about orders, products, shipping, and more.
How do I find the right size?
Each product page includes a size guide with measurements to help you find your best fit.
We recommend checking the measurements before ordering.
Where do you ship?
We currently ship across Canada and the United States.
International shipping may be available. Please contact us before placing an international order.
How soon can I get my order?
MAXMAX pieces are made to order. Production times vary by product, and shipping times depend on your location.
You will receive tracking information once your order ships.
Can I change or cancel my order?
If you need to make a change, contact us as soon as possible.
Once production begins, we may not be able to make changes to your order.
How can I track my order?
Once your order ships, you will receive an email with tracking information.
Can I return or exchange my order?
Because MAXMAX pieces are made to order, we do not accept returns or exchanges for choosing the wrong size, changing your mind, or ordering the wrong item.
Please review product details and sizing information before ordering.
Please review product details and sizing information before ordering.
What if my order arrives damaged?
If your item arrives damaged or has a defect, please contact us with your order details and photos of the issue. We will review it and help resolve the problem.
How should I care for my MAXMAX piece?
Follow the care instructions listed on each product page.
For the best results, wash with cold water and avoid high heat when drying.
Still have some questions?
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