Last updated: October 2026
Many MAXMAX products are made after an order is placed.
Because these products are made-to-order, production begins specifically for each purchase. This allows us to create pieces as needed while reducing unnecessary production.
Please review product details, sizing information, and your order details carefully before completing your purchase.
Many MAXMAX products are made to order, with production beginning after an order is confirmed.
Production typically takes approximately 2–5 business days, depending on the product and fulfillment provider. Some products may require additional time.
You will receive an order confirmation after purchase and tracking information when your order ships.
MAXMAX currently ships to:
Canada
United States
International shipping to additional countries may become available in the future.
If you are located outside Canada or the United States and would like to place an order, please contact us to ask about available options.
Estimated delivery times depend on the product, fulfillment location, and shipping destination.
As a general guide, standard shipping after production may take:
United States: Approximately 2–5 business days.
Canada: Approximately 5–15 business days.
These shipping estimates do not include production time and may vary by product or fulfillment provider.
Delivery estimates are approximate and are not guaranteed. Delays may occur due to production demand, carrier operations, customs processing, or other circumstances outside our control.
When tracking information is available, it will be sent to the email address provided during checkout.
Please allow some time for tracking information to update after your order has shipped.
Delivery may be affected by circumstances outside our control, including:
Shipping carrier delays
Weather conditions
Customs processing
Incorrect or incomplete shipping information
Third-party service interruptions
We will provide available tracking information so you can follow the progress of your shipment.
Applicable sales taxes may be charged based on your order and delivery location.
MAXMAX products may be produced and fulfilled from different locations. Depending on where an order is fulfilled and its destination, a shipment may cross an international border and may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country or local authorities.
Unless otherwise stated during checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other import-related charges that may apply to their order.
These charges are determined by customs authorities and other third parties and are outside MAXMAX’s control.
Because MAXMAX products may enter production shortly after an order is placed, changes or cancellations are only possible before production begins.
If you need to change your:
Size
Color
Shipping information
Product selection
please contact us as soon as possible.
Once an order has entered production or has shipped, we may no longer be able to change or cancel it.
Because many MAXMAX products are made-to-order, we generally do not accept returns or exchanges for:
Change of mind
Incorrect size selection
Personal preference
Incorrect color selection
Please review product descriptions, images, and sizing information carefully before placing your order.
This does not affect any rights you may have under applicable consumer protection laws.
If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 14 days of delivery.
Please include:
Your order number
Photos showing the issue
A description of the problem
We will review the issue and determine an appropriate resolution, which may include a replacement or refund where applicable.
This reporting timeframe does not limit any rights or remedies available under applicable consumer protection laws.
If a refund is approved, it will be issued to the original payment method.
Please allow time for the refund to appear after it has been processed. Processing times vary depending on your bank or payment provider.
Original shipping charges and other fees may not be refundable unless required by applicable law or the refund results from an error with your order.
Customers are responsible for providing complete and accurate shipping information during checkout.
If an order cannot be delivered because the shipping information provided was incorrect or incomplete, additional shipping or reshipping costs may apply.
If you notice an error in your shipping information, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered production or shipped.
If you have questions about shipping, returns, refunds, or an existing order, please contact MAXMAX through our Contact page.
